Leading Chaos: An Essential Guide to Conflict Management, Revised Edition 2010

This Revised Edition of Alexandria A. Windcaller’s Leading Chaos; An Essential Guide To Conflict Management explores in further depth the safety based Goal-Oriented Intervention as used in the Response Crisis Intervention Model.

“The Response Model has continued to evolve since 2002, when the first edition of this book was published. The Goal-Oriented Intervention, which provides the baseline protocol for interveners of Response, is now even more succinct and clear for the professional and non-professional interveners. Readers will find a more detailed review of such topics as Dropping the Content and Ten Tips for Re-directing Conflict.

Chapter 8— The Model Relies on the Messenger—has been completely reworked. It particularly addresses the role that each of us can play in leading chaos towards safety. The goals for each stage of conflict management have been fine-tuned and will help interveners succeed in answering that age-old question asked during a flash-point crisis ‘What should I do?’ This revised edition takes the guesswork out of conflict management.”

—Alexandria A. Windcaller

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